Hospital Policies

Can you fill my pet’s online prescription through Chewy, PetMeds, etc…?

Why We Don’t Respond to Third-Party Pharmacy Requests

Our Commitment to Safe, Responsible Veterinary Care

At Animal Medical of New City, our top priority is the health, safety, and well-being of your pet. We understand that pet owners have options when it comes to filling prescriptions, and we fully support your right to choose where you purchase your pet’s medications. However, we want to explain why we do not respond to prescription requests from third-party pharmacies.

Instead, we are always happy to provide a written prescription that you may take or send to the pharmacy of your choice.

Why We’ve Made This Decision:

1. Safety and Accountability
   Medications dispensed directly through our hospital or our online pharmacy are sourced through trusted, veterinary-approved suppliers. We cannot guarantee the quality or authenticity of medications obtained through some third-party pharmacies.
2. Protecting Your Pet’s Medical Records
   Third-party pharmacies often operate without direct communication with our veterinary team. This can increase the risk of errors, missed updates, or inappropriate substitutions. We believe your pet deserves better.
3. Efficiency and Staff Resources
   Responding to external pharmacy requests requires significant time from our staff time better spent focusing on patient care. Providing a written prescription avoids these delays and ensures you get what you need promptly.
4. Verified Online Pharmacy Option
   We do offer an online pharmacy option for those who prefer the convenience of home delivery. While pricing may not always match major online retailers, our platform ensures manufacturer guarantees, safe handling, and support for any issues with your pet’s medication.
5. Your Freedom to Choose
   We support your freedom to fill prescriptions where you feel most comfortable. By providing written prescriptions, we empower you to make the choice that best fits your needs without compromising our commitment to responsible care.

If you have questions or would like a written prescription, our team is here to help.